At PackmanKW, customer satisfaction is our top priority. While our services primarily involve physical relocation and packing, we understand that unexpected situations may arise. This policy outlines the conditions under which refunds or rescheduling may be applicable.
π Service Cancellation & Refunds
Cancellation by Customer (Before Service):
Cancellations made at least 24 hours before the scheduled service will receive a full refund.
Cancellations made less than 24 hours before the scheduled service may incur a 20% cancellation fee to cover allocated resources.
Rescheduling:
Rescheduling is free of charge if requested at least 12 hours before the service time and is subject to availability.
No Show or Same-Day Cancellation:
If the team arrives at the location and the customer is unavailable or cancels at the last moment, a 50% service charge may be applied.
π Unsatisfactory Service Claims
If you believe that our service was not delivered as agreed, please contact us within 24 hours of service completion.
We will review your concern and offer a resolution, which may include:
Partial refund
Free re-service (if applicable)
Discount on future bookings
π« Non-Refundable Services
Charges related to third-party logistics, custom packaging materials, or international relocation coordination are non-refundable once committed.
Any damage due to pre-existing item conditions, improper item declaration, or inadequate packing by the customer will not be eligible for claims.
